"Slow-moving application approval processes are the bane of any builder’s existence, so when a developer says they received an intake letter less than two hours after submitting an application, you take notice. And it wasn’t a fluke, the City says, there's been a drastic reduction in processing times thanks to a change Toronto Building's review system. So what exactly is that change, you may ask — well, it’s so shockingly simple it almost makes you wonder why is wasn’t done sooner: better e-mail inbox management."